Before each call, the automated rate message informs you of the exact costs of the call – free of charge. No nasty surprises here! Rates are in pence per minute. Calls are billed per second rounded
to the nearest penny, include VAT.
Calls are rounded up to the nearest minute. You pay a 5p startup fee per call, plus the current rate per minute. Costs for the calls to our premium rate number(s) are settled via your regular (BT) telephone bill. The calls to the toll-free access number are free of charge.
You can hear your credit balance by pressing the * button during the 'welcome' or directly after.
When you just refilled your credit it maybe take a short while before its rewarded. If so please try again in an hour. If the credits isn't rewarded in an hour please contact us via the website.